Postmilo uses account, profile, preference, content, usage, and payment-status information to provide the Service. We do not sell your personal information, and we do not ask you to submit patient records or sensitive health information.
1. Scope
This Privacy Policy applies to personal information handled by Postmilo through our websites, Meta Messenger experiences, content tools, shared articles, membership features, support channels, and related services (the “Service”).
It does not govern Meta, social networks, payment processors, or other third-party services that operate under their own privacy policies. The Terms of Service govern your use of Postmilo.
2. Information we collect
Information you provide
We collect information you choose to provide, including your name, profile image, bio, phone number, links, brands and topics, content selections, article edits, images, membership choices, survey or feedback responses, and support communications.
Information from Meta Messenger
When you interact with Postmilo through Meta Messenger, we may receive your Page-scoped identifier, the relevant Page identifier, interaction and referral information, timestamps, and profile information such as a display name or profile image when Meta makes it available and permits us to use it. We use this information to create or reconnect the correct Postmilo account, deliver requested experiences, and protect account integrity.
Usage, device, and log information
We may collect IP address, browser and device type, operating system, language, referring page, pages or features used, actions taken, timestamps, session identifiers, cookie information, error logs, and security events. Public browsing does not by itself create a Postmilo user account.
Membership and transaction information
If you purchase membership, a payment provider may collect your payment-card and billing information. Postmilo may receive your selected plan, billing period, amount, currency, taxes, payment status, renewal status, transaction identifier, limited payment-method details, and related support or dispute information. We do not need to store your full payment-card number.
Public article activity
When someone opens a shared Postmilo article or uses a public contact or profile link, we may record aggregate views and clicks. Article owners may see summary counts, but Postmilo does not provide them with reader identities or individual visit histories through article statistics.
3. Sensitive and health information
Postmilo is a content tool, not a medical records or patient-management service. Do not submit patient records, diagnoses tied to an identifiable person, insurance information, biometric identifiers, protected health information, or other sensitive health information.
If you include personal information about someone else in your profile or content, you are responsible for having the permission and lawful basis required to do so.
4. How we use information
We use personal information to:
- create, reconnect, secure, and support your Postmilo account;
- provide content recommendations based on your selected brands and topics;
- prepare, save, personalize, and share posts, articles, images, and public profile information at your direction;
- provide Free and paid membership features, process transactions, and maintain billing status;
- deliver requested service messages and Messenger entry experiences;
- measure aggregate usage, diagnose errors, improve performance, and develop the Service;
- prevent fraud, spam, abuse, unauthorized access, and violations of our Terms;
- respond to questions, requests, disputes, and support needs; and
- comply with law, enforce agreements, and protect users, Postmilo, and others.
We may create aggregated or de-identified information that cannot reasonably identify you and use it for analytics, research, security, and product improvement.
7. Data retention
We keep personal information for as long as reasonably necessary to provide the Service, maintain your account, complete transactions, preserve content you choose to keep, meet legal and accounting obligations, resolve disputes, prevent abuse, and enforce agreements.
Retention periods vary by data type and purpose. Account and profile information is generally kept while your account is active. Transaction records may be kept for tax, accounting, fraud, and legal periods. Security logs and backups are retained for limited operational periods. When information is no longer needed, we delete or de-identify it, subject to lawful exceptions and backup cycles.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, secure communications, logging, and protections provided by our infrastructure vendors.
No system or transmission method is completely secure. You are responsible for protecting access to your Messenger and Postmilo sessions and for notifying us if you suspect unauthorized access.
9. Your choices and controls
Depending on the feature, you may review or change your profile, brands and topics, public links, content, Messenger preferences, membership renewal, and other settings in the Service. You may also request access, correction, deletion, or a copy of certain personal information by contacting support@postmilo.com.
We may need to verify your identity before completing a request. Deleting your Postmilo account does not remove posts you published on social networks, information retained by another person, or records we must keep for legal, security, payment, or dispute purposes.
10. U.S. state privacy rights
Depending on where you live and subject to applicable law, you may have rights to know or access personal information, correct inaccurate information, delete information, obtain a portable copy, and appeal a denied request. Some states also provide rights to opt out of sale, targeted advertising, or certain profiling.
Postmilo does not sell personal information or use it for targeted advertising as described above. You may exercise an applicable right by emailing support@postmilo.com. We will not discriminate against you for exercising a privacy right. An authorized agent may submit a request where state law permits, subject to verification.
11. Service and marketing communications
We may send service communications needed to operate your account, respond to requests, deliver content you asked for, provide billing or security notices, and communicate material changes. These messages are part of the Service and may be delivered through Messenger or another contact method available to your account.
You may opt out of promotional communications using the instructions in the message or by contacting support. Opting out of marketing does not stop essential account, payment, security, or legal notices. Messenger communications are also subject to Meta’s controls and policies.
12. Children’s privacy
The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to Postmilo, contact support@postmilo.com so we can review and delete it as appropriate.
13. Processing location
Postmilo is designed to serve customers in the United States. Postmilo and its service providers may process information where they operate, subject to applicable law.
14. Changes and contact
We may update this Privacy Policy to reflect changes in the Service, our practices, or law. The updated Policy will show a new effective date. If applicable law requires additional notice or consent for a change, we will provide it.
For privacy questions or requests, contact support@postmilo.com.